Method 23 The Five Why Method

Step 1

Step 2

Step 3

Main idea and its purpose

The 5 Why method is useful for eliminating unfounded assumptions, inconsistent logic, and biased conclusions from problem solving attempts. Instead, a structured, logically intact cause-and-effect chain is formed, which gradually penetrates to the root cause of the problem. If the root cause is eliminated, the reasons in the chain of 5 whys should in turn disappear. Technique 5 why is a common tool for solving problems in production; it is an important component of lean manufacturing, Six Sigma and Kaizen. The goal of any root cause analysis is to identify and eliminate the root cause that lies at the root of the problem.The 5 Whys uses "counter-measures," rather than "solutions." A countermeasure is an action or set of actions that seeks to prevent the problem from arising again, while a solution may just seek to deal with the symptom. As such, countermeasures are more robust, and will more likely prevent the problem from recurring

Application guidance: scope of application, for example, when working with a group of a certain age and composition; in individual work, etc.

1. Briefly and clearly formulate the problem or what you want. Write it down. This will make it easier to build a chain of causes.
2. Ask yourself the question - "Why?" Write it down.
3. Then ask the question "Why?" to the previously received answer. Write down the answer.
As a rule, 5 questions are enough to get the final answer, in order to understand why it is, and what can be done, or where to move forward
Work with the problem can proceed by clarifying the root cause of the problem, or by clarifying values and needs. For a more detailed answer, you can combine the received final answers. For example: the problem is "Not enough money". Why? I earn little. Why? I work little. Why?... this is how you can get an answer at the level of actions and events. From the point of view of desires or values, the answers will be different. Example. "I want money." Why? I want to buy. Why? I want to look good. Why?... Or
- "Money is important to me!" Why? I feel confident. Why?... Thus, we have answers from different points of view.
When working in a group, the presenter formulates a task and offers each participant to independently answer questions according to the given algorithm. It is important that all participants give answers on one selected aspect at the same time. The final answers are voiced and considered as a joint research result.

The results of applying the method, for example, increasing the ability to go beyond standard solutions, etc.

The result of using the method in a group can be:
1. Clarification of unconscious needs and motivations of each group member.
2. Formation of common values of the group, and construction of ways to achieve a common goal.
3. Contributing to the formation of “us”, united by common interests and values, thanks to going beyond the personal perception of other people, problems and oneself.

Instructions for combining creativity methods

1. Determine the goal
Determine why you want to use creative methods in your work and for whom, that is, what is the purpose, goals, meanings, audience, for whom it is happening.
2. Read
Read the description of the methods and recommendations for their use.
3. Choose
Choose those that best suit your purpose and tasks. When choosing methods, pay attention to the fact that they can be conditionally divided into several groups:● procedural, those that help answer the question HOW TO DO IT? How to optimize the process? How to do the process differently?● horizontal, those that answer the question WHO? WITH WHO? FOR WHOM? This is about the distribution of responsibility, and about clarifying the interests, association or for whom we are doing it.● vertical, those related to WHY? WHAT IS A PURPOSE? WHAT IS THE MAIN? It is about clarifying the hierarchy in the structure, the essence of the problem and its solution, what it consists of and what one wants to achieve.
4. Make it specific
Add the missing aspect to the vector. Depending on the task, one of the vectors will be the main one, and the other 2 will be auxiliary.● For example, you need to start the learning process in a different, new way: you choose the most suitable methods for your task and audience, and add methods for vertical and horizontal questions. This will add specificity towards the goal of this process and the distribution of tasks for everyone in the process, will help determine who and what it will be useful for. This creates a habit of thinking in different directions and structuring the process.● For example, the "Blooming Lotus" method allows you to determine the vertical vector, disassemble the problem into components, detail it by seeing the entire system of the problem at the same time, show the connections between different elements and find a solution for each element separately. If we add a horizontal and procedural layer of questions from the SCAMPER method, adding and concentrating on what is still missing, what can be added, what aspect has not yet been revealed, then we will get an even more complete picture and a solution that will cover the maximum fields of the same problem.

5. Сombine methods
Find and add polar aspects. You can combine methods that are more structural with playful ones based on the principle of combining polarities. This can make the process emotional but also structured at the same time. Yes, you can first choose the method that, in your opinion, is most suitable for your problem and task, then immediately determine the one that you would rather not use, which highlights the opposite sides. Moreover, your determined polarity can be conditional, that is, you yourself can determine what is polar in your case, what is the opposite. ● For example, if in one method there is a lot about the connections between elements, their detailed description, diving into the essence of details, then choosing a method that will consider the system of the problem from above, the whole whole, the system as a separate element in the environment around it, this will add scaling in finding a solution.
6. Application time
Different methods require different periods of time when applied. When combining methods, it is better to take this into account by adding a simpler and time-limited method to a method that is time-consuming and more difficult to use.
7. Calibrate the original purpose
During the whole process, calibrate from time to time with the original purpose, goals, meaning for what it all happens and for whom, because in the exciting creative space it can be easy to lose the axis on which the whole process should rest.
8. Experiment
Having created a combination of methods, it is important to experiment and be ready for changes and adaptation of the newly created to the needs, goals and tasks even more, because during the approbation we can just see the fact that was not taken into account. Here we can go back to points 4 and 5, adding aspects that are missing.● Note: try to feel the process, be present in it as much as possible, and allow imperfection and something spontaneous to arise, because the marker of novelty is your surprise, expansion of space and emergence of unexpected details, solutions, ideas.

Instructions for combining creativity methods

1. Determine the goal
Determine why you want to use creative methods in your work and for whom, that is, what is the purpose, goals, meanings, audience, for whom it is happening.
2. Read
Read the description of the methods and recommendations for their use.

5. Сombine methods
Find and add polar aspects. You can combine methods that are more structural with playful ones based on the principle of combining polarities. This can make the process emotional but also structured at the same time. Yes, you can first choose the method that, in your opinion, is most suitable for your problem and task, then immediately determine the one that you would rather not use, which highlights the opposite sides. Moreover, your determined polarity can be conditional, that is, you yourself can determine what is polar in your case, what is the opposite. ● For example, if in one method there is a lot about the connections between elements, their detailed description, diving into the essence of details, then choosing a method that will consider the system of the problem from above, the whole whole, the system as a separate element in the environment around it, this will add scaling in finding a solution.
6. Application time
Different methods require different periods of time when applied. When combining methods, it is better to take this into account by adding a simpler and time-limited method to a method that is time-consuming and more difficult to use.

3. Choose
Choose those that best suit your purpose and tasks. When choosing methods, pay attention to the fact that they can be conditionally divided into several groups:● procedural, those that help answer the question HOW TO DO IT? How to optimize the process? How to do the process differently?● horizontal, those that answer the question WHO? WITH WHO? FOR WHOM? This is about the distribution of responsibility, and about clarifying the interests, association or for whom we are doing it.● vertical, those related to WHY? WHAT IS A PURPOSE? WHAT IS THE MAIN? It is about clarifying the hierarchy in the structure, the essence of the problem and its solution, what it consists of and what one wants to achieve.
4. Make it specific
Add the missing aspect to the vector. Depending on the task, one of the vectors will be the main one, and the other 2 will be auxiliary.● For example, you need to start the learning process in a different, new way: you choose the most suitable methods for your task and audience, and add methods for vertical and horizontal questions. This will add specificity towards the goal of this process and the distribution of tasks for everyone in the process, will help determine who and what it will be useful for. This creates a habit of thinking in different directions and structuring the process.● For example, the "Blooming Lotus" method allows you to determine the vertical vector, disassemble the problem into components, detail it by seeing the entire system of the problem at the same time, show the connections between different elements and find a solution for each element separately. If we add a horizontal and procedural layer of questions from the SCAMPER method, adding and concentrating on what is still missing, what can be added, what aspect has not yet been revealed, then we will get an even more complete picture and a solution that will cover the maximum fields of the same problem.

7. Calibrate the original purpose
During the whole process, calibrate from time to time with the original purpose, goals, meaning for what it all happens and for whom, because in the exciting creative space it can be easy to lose the axis on which the whole process should rest.
8. Experiment
Having created a combination of methods, it is important to experiment and be ready for changes and adaptation of the newly created to the needs, goals and tasks even more, because during the approbation we can just see the fact that was not taken into account. Here we can go back to points 4 and 5, adding aspects that are missing.● Note: try to feel the process, be present in it as much as possible, and allow imperfection and something spontaneous to arise, because the marker of novelty is your surprise, expansion of space and emergence of unexpected details, solutions, ideas.